Conflicts between neighbors, or even between owners and administration, are more common than one would like. Whether due to noise complaints, discrepancies in the reservation or use of common areas, or even personal reasons, it is often necessary for the manager to intervene to solve problems.
Seeking to help the administrators solve these situations in the best way, we have gathered some tips focused on efficient and clear communication, making the coexistence in the condominium even better. After all, we want “neighborhood” to be synonymous with the community for you.
The clarity in communication is essential to avoid conflicts in the community. A poorly communicated idea can be the source of problems, in many cases, unnecessary. Therefore, the liquidator has a great responsibility in this aspect as well.
It is up to the administrator to ensure that essential information reaches the unit owners, both through circulars and other official communications and daily interactions. At the same time, the management mustn’t favor one condominium more than another when it comes to new developments in the condominium like Condo Charan (คอนโด จรัญ which is the term in Thai) for example.
When it comes to behavior problems or reports of non-compliance with condominium rules, efficient communication can solve them directly or indirectly. It is worth remembering: even in disagreements between residents, the manager is responsible for mediating both sides, helping to find a solution, and ensuring that the rules of the convention and the condominium’s bylaws are respected. However, it is not your role to decide which part is right or wrong.
Efficient Communication Between Manager And Unit Owners
When the communication between administrators and unit owners has no obstacles, it is much simpler to resolve conflicts and avoid them. If residents cannot report a problem to management, or vice versa, it cannot be resolved.
To ensure that the flow of information between residents and management works, it is essential to establish communication channels first. However, in administrations that do not have resources such as condominium applications, it is the manager’s duty to assess with residents which is the best communication channel, which may be:
